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"Education is the most powerful weapon which you can use to change the world”
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Discussion 10 (4)

Discussion 10 (4)

Q 13.11. How would you assess Starbucks’ response to the diver-sity crisis in Philadelphia?13.12. Were you a Starbucks employee, how would you feel about the way the Philadelphia manager was treated by management?13.13. Was the one-day racial bias training a good idea? What would you have recommended that Starbucks do to improve performance in this area?13.14. What potential danger did Starbucks face in responding as it did to the crisis? What would you have done differently?

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Solution: After going through the article there is no doubt with the fact that the Starbucks heads were innocent and genuinely ignorant about happening of such an unfortunate incident in one of their store premises but efficiently managed the company’s reputation from totally getting submerged under water. The diversity crisis was man-made and influenced, the response has to be satirical but no way had both the CEOs actually brought it into play while compensating the aggravated situation and trying to makes things steady (Seitel, 2019).