Q 13.11. How would you assess Starbucks’ response to the diver-sity crisis in Philadelphia?13.12. Were you a Starbucks employee, how would you feel about the way the Philadelphia manager was treated by management?13.13. Was the one-day racial bias training a good idea? What would you have recommended that Starbucks do to improve performance in this area?13.14. What potential danger did Starbucks face in responding as it did to the crisis? What would you have done differently?
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